Privacy Policy

Who we are

GXG Aluminium, Unit 7, Guardian Industrial Estate, Pattenden Lane, Marden, Kent, TN12 9QD, United Kingdom.

Email: admin@gxgaluminium.co.uk. Phone: 01622 833353.

For the purpose of data protection law, GXG Aluminium is the data controller of your personal data.

What information we collect

Information you provide directly: name, email address, telephone number, property address, and project details such as an enquiry about heritage windows or entrance doors.

This is usually collected when you submit a contact form, request a quotation, call or email us, or subscribe to updates.

Information collected automatically: this website does not use Google Analytics or any advertising or marketing trackers. Our website host, Framer, collects basic, aggregated statistics about how the site is used, such as which pages are viewed. The typefaces on this site are loaded from Google Fonts, so your browser requests those font files from Google when a page loads.

How we use your information

We use your personal data to:

• Respond to enquiries and provide quotations
• Process orders and deliver our services
• Improve our website and customer experience
• Comply with legal obligations
• Maintain internal records

Lawful basis for processing

Under UK GDPR we rely on the following lawful bases:

• Consent, when you submit an enquiry form
• Contract, when processing an order or service agreement
• Legitimate interests, in improving our services and website
• Legal obligation, where required by law

Sharing your data

We may share your data with:

• IT and website hosting providers
• Professional advisers, such as accountants and legal advisers
• Installation partners, where relevant to your project

Cookies

This website does not use cookies for analytics, advertising or marketing. Any cookies set are limited to those needed for the website to work. You can control cookies through your browser settings.

Data retention

We only retain your personal data for as long as necessary to fulfil the purpose it was collected for, including legal, accounting and reporting requirements.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

Your data protection rights

Under UK GDPR you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Object to processing
• Request restriction of processing
• Request transfer of your data
• Withdraw consent at any time

Complaints to the regulator

To exercise any of your rights, please contact us using the details above.

You also have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office, at ico.org.uk.

Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

Updates to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.